Frequently Asked Questions

Questions & Answers

How is the rate calculated?

Chauffeur service is billed per day, where one day means 8 hours and 100 kilometres. The published rate covers the vehicle, the driver and fuel. Tolls, parking, ferry fees and driver meals are extra.

What about waiting time at the airport?

The driver tracks your flight. If your flight is delayed we adjust the pick-up time free of charge and wait for you at the arrivals gate with a name board.

Can I get a car with an English-speaking driver?

Yes. Tell us when booking and we will assign a driver who can communicate in English.

Do you provide child seats?

Yes, please request one when you book so that we can prepare it in advance.

How do I pay?

Cash, bank transfer, WeChat Pay or Alipay. Corporate customers can apply for monthly consolidated invoicing.

Can I book on the same day?

Usually yes, subject to vehicle availability. Please call our 24-hour service line for urgent requests.

What is the cancellation policy?

Cancellation terms are stated in your written confirmation. In general, no charge applies for cancellations made well before the service start time.

Is a long-term rental cheaper?

Yes. Monthly and annual contracts are 20–30% cheaper than daily rates and include a fixed vehicle and dedicated driver.